For players looking to take a break or permanently stop gambling, SpinKings Casino offers a structured self-exclusion program aligned with UK Gambling Commission requirements. This guide explains exactly how the process works, what documents you need, and what to expect at each stage. Whether you are using the spinkings casino tool for a short cool-off or a lifetime ban, every step is transparent and enforced across all accounts linked to your identity.
What Is Self-Exclusion and How Does It Work?
Self-exclusion is a legally binding tool that prevents you from accessing your account for a chosen period. At SpinKings Casino casino, the options range from 24 hours, 7 days, 30 days, 6 months, 1 year, to permanent. Once activated, you cannot log in, deposit, or play any games. The exclusion applies to all accounts under the same operator, not just the one you request it from. The system is automated but you also receive a confirmation email. After the period ends, you cannot simply resume playing – you must actively request removal, which comes with a 24-hour cooling-off window before access is reinstated.
Step-by-Step Guide to Self-Exclude
Follow these steps inside your account to initiate self-exclusion. The process takes under 5 minutes, but you should verify each step is confirmed before closing the session.
| Step | Action | Expected Time |
|---|---|---|
| 1 | Log in to your account with your username and password. | Instant |
| 2 | Navigate to the “Responsible Gambling” section in your account settings. | 1–2 minutes |
| 3 | Select “Self-Exclusion” and choose your preferred duration from the dropdown. | 1 minute |
| 4 | Read the on-screen warnings, then click “Confirm” to finalise the request. | 1 minute |
| 5 | Check your registered email for a confirmation message. Keep it for your records. | Within 24 hours |
If you have an active SpinKings Casino bonus, it will be forfeited immediately upon self-exclusion. The same applies to any pending withdrawals – they are cancelled and returned to your balance, which then becomes locked.
Required Documents and Verification
To prevent you from simply creating a new account elsewhere with the same operator, SpinKings Casino may request identity verification before activating the exclusion or after you request removal. The following documents are typically accepted:
- Government-issued photo ID (passport, driving licence, national ID card)
- Proof of address dated within the last 3 months (utility bill, bank statement, council tax letter)
- Bank statement showing your full name and address
- If you used a third-party e-wallet, a screenshot of your account details
If you have a SpinKings Casino no deposit offer active, it will be voided as part of the exclusion. No further bonuses, including any SpinKings Casino free spins, can be triggered during the exclusion period. All loyalty points and pending cashback also expire.
Troubleshooting and Common Issues
Despite the straightforward process, a few problems can arise. Here are the most common ones and how to resolve them:
- Email not received: Check your spam folder. If missing after 24 hours, contact customer support via live chat and provide your full name, registered email, and the time you submitted the request. They will re-send the confirmation.
- Unable to log in after self-exclusion: This is normal – your account is blocked. If you still see balance or games, refresh the page or clear your browser cache. Persistent access indicates a system error; report it immediately.
- Want to cancel early: You cannot cancel self-exclusion before the chosen period ends. The only exception is a 24-hour cooling-off period after a permanent exclusion request – you may withdraw it within the first day.
- Multiple accounts: If you have more than one account, note that the exclusion applies to all accounts associated with your personal details. Any SpinKings Casino promo code you entered on a secondary account will be invalidated.
Remember that self-exclusion is a serious step. Once activated, all active bonuses, free spins, and pending offers are removed. If you need further help, the casino’s responsible gambling team is available 24/7 via live chat and email.
